T's & C's

Our Plants

Our Plants are our Babies!

We take great pride in the work & skill we put into the growing, caring for & sourcing of our Plants.

Sometimes when your plants arrive they may not appear to look exactly like the plant in the website photograph. Our Plant Photographs are taken by ourselves, at our Nursery and are taken when the Plants at their most colourful and attractive in dry conditions and high light levels. This is perfectly normal as succulents vary in appearance throughout the year and will resemble the photo when grown on and at the right time of year (usually summer).

Coastal Succulents Terms & Conditions of Sale

 

TERMS OF SALE

Prices are in £UK and are correct at the time of currency.
Items are sold subject to availability.
We supply mainly to the UK & EU. Orders outside of the UK are available subject to completion of phytosanitary certification. Please apply for further information. Dispatch is within 2-3 working days of receipt of the order. This may vary over public holidays or during cold spells when we will delay postage.

DELIVERY

All orders are despatched by Royal Mail or Parcel Force.
If you receive plants that arrive damaged, please contact us via the website, and we will endeavour to refund or replace items as quickly as possible.

CANCELLATIONS

You have the right to cancel your order within 24 hours.

RETURNS POLICY

Any item that is damaged on arrival is eligible for replacement or a full refund.
Any money owed will be refunded within 7 days of notification.

STORAGE OF INFORMATION

We store relevant transaction information when you place an order, including name, delivery address and contact information. This information is used to process your order, and when you create an account, this information is securely stored to improve your checkout experience for future orders. Please contact us if you would like your account to be deleted.

We keep records of orders for 2 years. These can be viewed when you log in to your account. After two years have passed, we may remove this information, so it is worth keeping transnational emails if you require this information for longer.

PRIVACY POLICY

The information we collect is for the purpose of fulfilling your order. We will never pass or distribute this information to anyone. Please contact us if you would like your information permanently deleted.